Refund Policy

Refund and Return Policy

Thank you for shopping with us! We are committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, you can follow the refund and return policy below.

1. Return Conditions

  • Return Period: You can request a return within 7 days of receiving the product. The return period may vary depending on the country/region, according to local legal requirements.
  • Return Product Requirements:
    • The product must be unused, unopened, and in its original packaging. Product labels, accessories, and gifts must be returned with the product.
    • Except for defective products or incorrect items, opened, customized, or special category items (such as electronics, personalized products, etc.) are generally not eligible for returns.
    • The product must be in its original sale condition, unused, and without any damage caused by the customer.

2. Refund Conditions

  • Refund Method: Once the returned product meets the return policy, the refund will be processed within 15 business days.
    • If payment was made via credit card or debit card, the refund will be returned to the original payment account.
    • If payment was made via third-party payment platforms (such as PayPal, Alipay, WeChat Pay, etc.), the refund will be returned to your payment account.
    • If the order involves currency exchange, the refund will be processed according to the exchange rate at the time of the refund. The amount may vary due to exchange rate fluctuations.
  • Refund Amount: The refund amount will include the product price and any shipping fees paid (if applicable). However, if the return is not due to a product defect or incorrect item, you will be responsible for the return shipping costs. Any customs duties and import fees are generally non-refundable.

3. Return Process

  • Step 1: Request a Return
    Please submit a return request within 7 days of receiving the product through our online platform or by contacting customer service. Provide your order number, a description of the product issue, and relevant photos (if there are damages or quality issues) to help us process your return quickly.
  • Step 2: Return Review
    We will review the return request upon receipt and confirm whether it meets the return conditions. If eligible, we will provide you with the return address and detailed instructions.
  • Step 3: Return the Product
    Please return the product to the address we provide. You will be responsible for return shipping costs, unless the return is due to a product defect or incorrect item.
    • Ensure the product is in good condition and provide the correct return tracking number to ensure the return is processed smoothly.
    • International returns may incur customs duties, import taxes, and other additional fees, which are the customer’s responsibility.
  • Step 4: Refund Processing
    Once we receive the returned product and verify that it meets the return policy, we will process the refund within 15 business days.

4. Non-Returnable Products

The following items are not eligible for return:

  • Customized Products: Items that are customized according to customer specifications (such as personalized products, gifts, special sizes, etc.) are non-returnable unless the product is defective.
  • Opened Products: Products such as cosmetics, sanitary items, food, etc., cannot be returned once opened, unless there is a quality issue.
  • Beyond Return Period: Any product returned after the 7-day return period will not be accepted.
  • Clearance/Promotional Items: Certain clearance, discounted, or limited-time promotional items may not be eligible for return or refund. Please refer to the product details for specific terms.

5. Special Notes

  • Product Quality Issues: If the product you received has quality issues, damage, or is incorrect, please contact customer service within 7 days of receiving the product and provide photos or videos of the issue. We will offer a solution based on the situation, such as a return, exchange, or compensation.
  • Customs Duties and Import Taxes: Cross-border purchases may incur customs duties or import taxes, which are the responsibility of the customer. These fees are generally non-refundable in the event of a return.
  • Currency Exchange: If you made the purchase using foreign currency, the refund will be processed according to the exchange rate at the time of the refund. Please note that this amount may differ from the original purchase amount due to fluctuations in exchange rates.

6. Contact Us

If you encounter any issues during the return or refund process or have any questions, please feel free to contact our customer service team. We are here to assist and ensure your issues are resolved promptly.d process or have any questions, please feel free to contact our customer service team. We are here to help and ensure your issues are resolved promptly.

退款與退貨政策

感謝您在我們的平台購物！我們承諾提供高質量的商品和優質的服務，如果您對購買的商品不滿意，您可以根據以下退貨和退款政策進行處理。

1. 退貨條件

  • 退貨時限：自您收到商品之日起7日內，您可以申請退貨。退貨時限可能因不同國家/地區有所不同，具體依據您所在地的相關法律規定。
  • 退貨商品要求：
    • 商品必須保持未使用、未開封，且包裝完整。商品標籤、配件和贈品應隨商品一起退還。
    • 除非商品存在質量問題或發錯貨，否則已拆封、定制或特殊類商品（如電子產品、個性化商品等）通常不接受退貨。
    • 商品必須保持原始的銷售狀態，並未使用，且無任何人為損壞。

2. 退款條件

  • 退款方式：一旦退貨商品符合退貨政策，退款將在15個工作日內處理完畢。
    • 若支付方式為信用卡、借記卡，退款將返還至原支付帳戶。
    • 若支付方式為第三方支付平台（如PayPal、支付寶、微信支付等），退款將返還至您的支付帳戶。
    • 若訂單涉及貨幣兌換，退款將按照退款時的匯率進行處理。可能會因匯率波動而有所不同。
  • 退款金額：退款金額將包括商品價格和已支付的運費（如適用）。但若退貨非因商品質量問題或錯誤商品，您需承擔退貨的運費。若涉及關稅和其他進口費用，這部分費用通常不予退還。

3. 退貨流程

  • 步驟一：申請退貨
    請在收到商品後的7日內通過我們的在線平台或聯繫客服申請退貨。提供訂單號、商品問題描述和相關圖片（如有損壞或質量問題），以便我們更快處理。
  • 步驟二：退貨審核
    我們會在收到退貨申請後，進行審核並確認是否符合退貨條件。如果符合條件，我們將向您提供詳細的退貨地址和指引。
  • 步驟三：寄回商品
    退貨商品必須按我們提供的退貨地址寄回。退貨運費由您承擔，除非商品存在質量問題或發錯貨。
    • 請確保商品完好無損，並且填寫正確的退貨單號，以確保您的退貨能夠順利處理。
    • 國際退貨過程中可能會涉及到關稅、進口稅等額外費用，具體費用由客戶自行承擔。
  • 步驟四：退款處理
    一旦我們收到退回商品並確認符合退貨政策，我們將在15個工作日內處理退款。

4. 不接受退貨的商品

以下商品不支持退貨：

  • 定制商品：如根據客戶要求定制的商品（如個性化定制商品、禮品、特殊尺寸等），除非商品存在質量問題，否則無法退貨。
  • 拆封商品：如化妝品、衛生用品、食品等，商品拆封後無法退貨，除非存在質量問題。
  • 過了退貨時限：任何超過7日退貨時限的商品，我們將無法處理退貨申請。
  • 清倉/促銷商品：特定的清倉、折扣商品或限時促銷商品，可能不支持退貨或退款，具體可參考商品詳情頁面的說明。

5. 特別說明

  • 商品質量問題：若您收到的商品存在質量問題、損壞或不符，請在收到商品後的7日內聯繫我們客服並提供商品問題的照片或視頻證明。我們將根據情況提供退貨、換貨或其他補償方案。
  • 關稅與進口稅：跨境購物可能涉及關稅或進口稅費用，這些費用由您承擔。退貨時，這些費用通常不可退還。
  • 貨幣兌換：如您購買時使用外幣支付，退款金額將依據退款時的匯率計算，可能與購買時的金額有所不同。請注意，這可能會因匯率波動而產生差異。

6. 聯繫我們

如果您在退貨或退款過程中遇到任何問題，或有任何疑問，歡迎隨時聯繫客服團隊。 我們將竭誠為您解答並確保您的問題得到妥善解決。